1. What products do you offer at JPlight?
At JPlight, we offer a wide range of high-quality lighting products. Our collection includes LED bulbs, decorative lamps, emergency lights, and more, designed to suit various spaces and occasions such as homes, offices, and commercial establishments.
2. How do I place an order on JPlight?
Placing an order on JPlight is simple:
- Browse our collection and select the lighting products you wish to buy.
- Choose your desired product specifications (e.g., wattage, color temperature).
- Click “Add to Cart.”
- Once you’ve added all items, proceed to checkout.
- Fill in your shipping details and choose your preferred payment method.
- Confirm your order, and we’ll take care of the rest!
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within India.
4. Can I change my order after placing it?
Once an order is placed, we are unable to make changes to it. If you need to cancel or modify your order, please contact us as soon as possible. If the order hasn’t been shipped yet, we can assist you in making the necessary changes.
5. How do I track my order?
After your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website or through the courier service’s tracking page.
6. How can I return my product?
We offer easy returns for items purchased from JPlight. You can raise a return request within 30 days of receiving your order. Please visit our returns page for detailed instructions on how to submit your return request.
7. Are there any conditions for returning products?
To be eligible for a return, the product must be:
- In new, unused condition.
- With the original tags and packaging intact.
- Purchased from JPlight‘s online store (products purchased from physical stores cannot be returned online).
8. How long does it take to process a refund?
Refunds for returned items may take up to 15 business days to reflect in your account. Refunds for COD orders may take longer, depending on your bank.
9. How do I get a refund for my order?
Once your return is processed, your refund will be issued. For COD orders, you’ll need to provide your bank details when raising the return request. For prepaid orders, the refund will be processed back to your original payment method.
10. Do you offer international shipping?
Currently, JPlight only offers shipping within India. International shipping is not available at this time.
11. What if I received a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer service team immediately. We will arrange for a return or exchange at no extra cost to you.
12. How can I contact JPlight for customer support?
You can reach our customer service team via:
Email: info@jplight.shop
Toll-Free Customer Service Number: +919537333366
Address: Siddharth Complex, Mangrol Rd, Pipaliya Nagar, Keshod, Gujarat 362001
Monday – Saturday: 10:00 AM – 6:00 PM IST
Order Cut-off Time: 1 PM
13. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
14. How do I know which size to choose?
For lighting products, you can check the product specifications on the respective product pages, which provide detailed information about size, wattage, and brightness options. If you’re unsure, feel free to contact our customer service team for personalized assistance.
15. Is it safe to shop on JPlight?
Yes, shopping on JPlight is completely safe. We use industry-standard encryption methods to protect your personal and payment information. Your privacy and security are our top priority.
16. Can I change the delivery address after placing an order?
If your order hasn’t been shipped yet, we may be able to update your delivery address. Please contact our customer service team immediately for assistance.
If you have any other questions or need further assistance, feel free to contact our customer support team. We’re here to help you!